Delivery & Returns

STANDARD DELIVERIES

Applies to UK mainland orders only. Highlands and Islands may be subject to surcharges. 

Once you place an order, we will send you an e-mail to confirm we have received it. If you do not receive an order confirmation email it could mean that there is a problem with your order so please contact us but be sure to check your spam folder first. Deliveries are normally to the front door only (when this is a block of flats, apartments or holiday park this will be to the main entrance to the building or main reception area). 

Once an order is dispatched you will receive an email confirming this and the day it will arrive. You will be able to make requests and changes via emailing us before its dispatched.

Deliveries Info:

• Delivery is charged at £24.95 (mainland UK) for all orders
• We do not deliver to all parts of the UK, enter your postcode to see if you are within our delivery areas.
• Not all of our products will come on the same delivery, this depends on if they come directly from our manufactures or our warehouse. We will email you to inform of this prior to dispatch.
• We strongly advise that all items are inspected before signing for.
• IT IS IMPORTANT THAT ALL DAMAGES MUST BE REPORTED WITHIN 24HRS OF TAKING DELIVERY, FAILURE TO DO THIS WILL RESULT IN NO REPLACEMENTS.

These charges will be added to the standard delivery rate.

All areas are delivered on a 2-5 day service.

Guarantee

If you are not completely satisfied with your products, you have 14 days to return your order to us (See returns section below) for a full NO QUIBBLE refund.

Our products are guaranteed for 12 months from the date of supply but are known to last the lifetime of your bathroom. Many of our repeat customers return to us after 10 years or more when they have come to renew the whole room. Cleaning recommendations should be followed with no harsh cleaning products being applied. A warm soapy sponge or soft cloth is all that is necessary. Repeated friction over time may result in degredation of the surface layer resulting in the dissapearance of the design on the panel.

Returns

You have the right to change your mind and return your product to us, unused, within 14 working days of receiving your order.

Any packaging or security seals must be intact. You will be responsible for paying postage costs for the returned item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s). Should you wish we can arrange a collection by our courier partner on your behalf at a cost of £40 (plus any remote area surcharges). This charge is deducted from the refund amount on receipt of goods at our warehouse (normally 3 days later).

If you receive a damaged, faulty or incorrect item, please contact us within 24 hrs to let us know and we’ll arrange to refund or replace the item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).

Bathrooms R Us Ltd cannot be held responsible for items lost or damaged when being returned to us. Always obtain a Certificate of Posting and consider using a Signed For service.

All returns for not required any more or wrong items ordered will be subject to a (25%) restocking fee. This will be deducted for the refund amount once received and inspected.

Batches

Cladding is manufactured in batches much the same way as wallpaper is manufactured. Most cladding is numbered every time it is produced and there is often slight shade variation between each batch. Believe it or not White cladding is the worst for shade variation.

For this reason it is always best to order an extra panel or two when ordering for your project.

If you find yourself needing more and it needs to match a previous batch simply tell us what the batch is when you place your order in the Notes section or over the phone.

You will find the batch number on the reverse side of the panel or the end of a complete pack (normally packed in 10’s).

If you’re in any doubt, please "Get In Touch"

Customer Services

All correspondence should be directed to:
Bathrooms R Us Ltd
137-141 Cleethorpe Road

Grimsby

North East Lincs

DN31 3EW

Our email address is: Sales@bathroomsrusltd.co.uk